The hospitality sector has been a rich hunting ground for digital disruptors. For those prepared to do things differently or go above and beyond expectations, there has been a receptive audience and underserved customer demand.
Learning from your mistakes and improving on your successes quickly is an essential skill practiced by leading organisations. They never rest. They always look for ways to improve.
Off-the-shelf digital software or products are great for solving a particular problem, but they often aren’t fit for purpose when it comes to delivering seamless experiences for guests.
Colin Neil, Adyen’s SVP of Business Development spoke to me recently for Adyen’s latest podcast series, Retail Reawakened. On the show, we discussed the future of retail and spoke about the brands getting loyalty right.
Guest engagement and satisfaction will be the benchmarks upon which your hotel will either thrive or fail. If your strategy isn’t focused around these key metrics then you’re falling behind.
Years of tactical technology investment have meant many hotels and hospitality organisations are now built on piecemeal platforms, outsourced services, stand-alone solutions or rigid one-size-fits-all solutions.
David Wynne, Red Badger’s newly appointed CEO has been selected as a judge for the Drum Digital Industries 2021 Awards alongside 42 other industry experts.
On May 27, 2021, Harriet Green OBE, Executive Chair of Mission Beyond and the former CEO of IBM Asia Pacific and Thomas Cook, hosted a LinkedIn Live panel with Manny Amadi MVO, CEO of C&E Advisory and Cain Ullah, Founder and Board Member of Red…
Red Badger's new CEO, David Wynne, reflects on the challenges facing blue chips in a world of Digital Product that is leaving them behind.
We are thrilled to announce David Wynne, one of the co-founders and the former Chief Operating Officer, has been appointed the Chief Executive Officer to fuel the next stage of the business growth.
How would you define innovation in a business context? For some, it’s about incremental change – your products and services getting better with each new iteration. For others, it’s about taking big bets – charting unknown territories that might…
The user experience design (UXD) industry is an emerging field; it’s up for debate exactly when user experience (UX) started, but Don Norman coined the term ‘User Experience’ in the 1990s. This means not many…
Finding new sources of customer value across the entire stack
It is International Women's Day today, and whilst it feels crude to only celebrate women's efforts globally on one day of the year, it is equally only right that companies partake and make noise about it. This year’s theme is #choosetochallenge:…
Picture this. You’ve spent months toiling away, building a fantastic new product. You’ve identified your users, you have your value proposition nailed, you’ve conducted extensive research into user needs and feature ideas, have built a scalable…
It’s been over two years since I first wrote about how the Women at Silicon Roundabout conference inspired me to finally take action, so I thought it would be a good time to update how I’m getting on.