All posts by Harriet Adams

Opinion Harriet Adams

Retailers: Your customers are cheating on you

Loyalty doesn't exist any more. Well, not in the traditional sense. In this consumerist world, convenience is king. We don't really care how many points you give us or how many free coffees we get. We care about how good your product or service is,…

Strategy Harriet Adams

Are you learning to fail, or failing to learn?

I've lost count of the number of times organisations have told me they have a "fail fast, fail often" approach to delivering projects. This isn’t a new idea, but in practice, so few companies are open to systematically trying new things, making…

Harriet Adams

Death by meeting (strippers need not apply)

Over the years, I've worked with a number of FTSE 100 companies. To this day, I still have no idea how anyone gets anything done, considering most of their 9 - 5 is either in meetings, preparing for a meeting, or talking about the actions from those…