I’ve got a short walk to the train station from my flat. For the first year of living here, I’d slope out the house every weekday morning, squeeze on to the Jubilee line, make a couple of changes and arrive at Old Street, filling the journey with…
Know thy customer - how well do you know your customer? Are there new ways you could be engaging with them? Workshops, hackathons, product demos, anything that gives you the opportunity to have a two-way conversation with them. What are their pain…
Loyalty doesn't exist any more. Well, not in the traditional sense. In this consumerist world, convenience is king. We don't really care how many points you give us or how many free coffees we get. We care about how good your product or service is,…
In September, we partnered with Amplitude, an advanced analytics tool that helps companies build better products. They do this by providing valuable retention data which is normally too complicated to access through Google Analytics or Adobe.
Using cross-functional teams to deliver projects is a no-brainer. So why do many organisations get it wrong, and how well does your organisation do?